Welcome to fixtag – Your solution for managing tasks and devices!
fixtag is an intuitive and easy-to-use solution based on an app and NFC technology, enabling the acquisition of reliable, accurate, and secure data allowing integration with the most popular applications like PowerBI
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Check if fixtag is the solution for you
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Do you manage field teams?
- Are you sure of control over your service technicians or sales representatives?
- Are the data provided by your service technicians or representatives reliable, and are you 100% sure of them?
- Do you use effective methods to verify their work? GPS / QR Code?
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Do you have devices in the field?
- Do you have control over devices in the field?
- Do you have knowledge about the failure rates of your devices?
- Do you manage service orders easily and quickly?
- Can users report failures directly from the device?
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Do you manage facilities?
- Can your employees quickly call for service?
- Do your suppliers meet the SLA specified in the contract?
- Do you provide the possibility of a quick response to downtime or failures?
CASE #1: Quick Response to Failure
Streamlining the Service Forces Call Process
Challenge
A failure occurred in one of the refrigerators in the store. The key problem was not only the quick identification of the failure but also the possibility of errors in reporting, which could delay the arrival of the service or cause the service to arrive without the appropriate parts for the specific model, creating a risk of multiple service visits.
fixtag solution
By tagging each device in the fixtag system, the employee quickly scanned the NFC tag on the damaged device, automatically reporting the failure to the headquarters.
The information was immediately transferred to the appropriate service team with the details of the device and problem description thanks to fixtag.
Result
The service arrived on site in a record short time, already equipped with preliminary information about the problem and having the appropriate parts, spare parts, and service tools.
The process was quick and error-free, allowing for immediate repair commencement and minimizing goods loss or customer dissatisfaction.
CASE #2: Repair and SLA Control
Managing Service Forces
Challenge
newservice, a company providing service services, faced the challenge of ensuring quick and effective repairs while maintaining control over response time and quality of service delivery according to SLA.
fixtag solution
Each service action began and ended with scanning the NFC tag, allowing precise measurement of response and repair time. This is 100% confirmation of presence at the facility.
Thanks to the mobile app, service technicians could continuously document work progress, attaching photos and notes directly to the system.
The system also allowed attaching user manuals or warranty documents, significantly reducing service time.
Result
newservice gained full control over SLA execution, being able to precisely measure and report response and repair times. Transparency and accuracy of documentation significantly improved service quality and customer satisfaction.
CASE #3: Field Device Control
Effective Asset Management at Werme
Challenge
Werme, engaged in prefabrication of electrical switchboards for selective clients, needed a solution to effectively track the location and condition of their devices at different stages of production and at client sites, to minimize failure rates and plan preventive inspections and to have the possibility of placing technical switchboard documentation in digital form.
fixtag solution
The introduction of the fixtag system enabled tagging and digital monitoring of each device. Information about location, technical condition, and failure history was automatically recorded in the database, facilitating service and preventive action planning.
The client and service forces also gained access to the full technical specification of the switchboard recorded in the system and communicated with the NFC tag.
Result
Werme gained full knowledge of the technical condition and location of its devices, allowing for the optimization of service plans and reduction of unplanned downtimes through preventive maintenance.
The digital record of technical documentation and components used in a given switchboard became of great value to customers.
About the Solution
fixtag is an innovative solution that enables efficient task management, SLA performance monitoring, and device management in your company.
Our platform provides simultaneous confirmation of employee presence, easy device identification, and optimized reporting and tracking of various issues.
Functionalities
Task Management, Assignment, and Prioritization
fixtag allows creating, assigning, and prioritizing tasks within projects, maximizing team efficiency. The system enables easy work organization with an intuitive interface and automatic notifications of upcoming deadlines.
SLA Business Condition Management
Allows for defining and managing detailed SLA (Service Level Agreement) terms, ensuring that all customer commitments are met. This feature guarantees that service standards are maintained at a high level through continuous performance monitoring.
SLA Supervision – Planned Completion Time
Offers the possibility to monitor SLA progress and predict task completion times, enabling better coordination of actions and preventing delays. Provides transparency regarding the timeliness of commitment fulfillment.
Automatic SLA Rule Assignment to Events
Automation of the process of assigning appropriate SLA rules to newly reported events, minimizing error risk and speeding up response times. This feature ensures that each event is handled according to established standards.
Field Event Execution in Mobile App
Allows field employees to access tasks and events directly from the mobile app, increasing mobility and flexibility in work execution. Employees can continuously update task status and communicate with the headquarters.
Measurement of Event Execution Time in Various Categories and Groups
A tool for analyzing the time needed to complete tasks in different categories, allowing for the identification of areas for optimization. This enables efficient management of work time and resources.
Device Model Management
This feature allows detailed management of information about device models, including their specifications and service history. This facilitates the maintenance and management of the device fleet within the organization.
Device Inventory
The inventory process becomes simpler and faster thanks to the digital registration of devices in the system. This feature allows for continuous tracking of stock status and prevention of stock shortages.
Field Device Identification
Using the mobile app, employees can easily identify field devices by scanning QR codes or NFC tags, significantly speeding up the servicing and asset management process.
Access to Device Documentation in Mobile App
Employees have quick access to necessary technical documentation and device operating instructions directly from the mobile app, facilitating task execution and service.
Issue Reporting and Ability to Monitor Its Status in Mobile App in Relation to Identified Device
Users can report failures or other events related to specific devices and track the progress of their resolution, increasing transparency and customer satisfaction.
Defining List of Usable Descriptions for Reported Issues
Allows the creation of predefined descriptions of problems and failures, standardizing the reporting process and facilitating quick classification and response to reports.
Benefits
Efficiency
and Control
Optimization of work processes, error reduction, and shortened response times are just some of the benefits that fixtag offers. With our solution, you gain full control over task execution and device management.
Transparency and Communication
Informing about status changes in the mobile app and the task history for a single device ensure transparency of actions and facilitate team communication.
Industries and Applications
fixtag is suitable for many industries, from manufacturing to logistics, energy, healthcare, education, and telecommunications. Our solution is perfect for device identification and inventory, service task management, SLA monitoring, and many other applications.
Order a demo and see how it works in your company!
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NFC Tag – Key to Unambiguous Identification
The NFC tag is the cornerstone of the fixtag identification system. It is a small, wireless transmitter used for the unambiguous identification of objects, devices, or even workplaces.
By using NFC technology, these tags allow quick and error-free verification of employee presence and device identification by bringing them close to a reader (smartphone or other mobile device with NFC function).
Certainty and Speed of Identification
The NFC tag technology used in fixtag ensures reliable and instantaneous identification of each device, eliminating the risk of errors. This allows employees to fully utilize access to all necessary information, speeding up task execution and increasing overall process efficiency.
Simplicity and Versatility
The NFC tag used in the fixtag system is characterized by ease of use and versatility, allowing their application in a wide range of work environments and on various devices. This versatility makes them an ideal solution for any industry, from manufacturing to services, providing a consistent and efficient tool for identification and asset management.
Security
The NFC technology used in fixtag tags offers a unique level of security, thanks to the inability to copy or forge the identifier. This security mechanism ensures that data remains protected from unauthorized access, which is crucial for the protection of sensitive business and personal information.
Mobile App - Field Communication
The fixtag mobile app serves as a communication bridge between the NFC tag and the central database. It allows field employees to scan NFC tags to access tasks, device documentation, or report failures and service issues. The app also enables monitoring of work progress and sending task completion data directly to the system.
Mobility and Accessibility
Information about tasks and devices is available from any location.
Transparency and Control
Easy tracking of progress and managing tasks in real-time.
Work Efficiency
Fast communication and process automation.
Information Certainty
Full insight into data concerning individual processes.
Web Application - Control and Integration Center
The Fixtag central web application allows managing the entire system from a web browser. It offers advanced integration features, including tools for data analysis, such as Power BI. This way, users can easily generate reports, analyze data, and optimize work processes.
Advanced data analysis
Ability to deeply analyze performance, trends and patterns.
Integration with External Systems
Easy collaboration with other business applications.
Personalization and Scalability
Customizing system functionality to individual needs and the ability to expand as the business grows.
The combination of NFC tags, mobile, and web applications creates a powerful tool that not only facilitates task and device management but also ensures a high level of security, efficiency, and operational transparency. Integration with analytical tools like Power BI further enhances decision-making capabilities, enabling better resource management and process optimization.
Client Testimonials
Werme
Prefabrication of Electrical Switchboards
newservice
Commercial Facility Service
Order a demo today and discover:
- How easily you can track and analyze data in real-time.
- Ways to optimize resource management with accurate information.
- How our fixtag can support your growth by providing data that forms the foundation of effective business strategies.
Don't let your company fall behind. See how fixtag can transform your approach to data and help you reach new heights in your industry. Register for a free demo presentation now and start building the future of your business on a solid foundation of quality data.
Join the satisfied fixtag users and start making decisions that truly make a difference. We are waiting for you!
Reach out to us
61-441 Poznań
Sales Director | PL
63739 Aschaffenburg
Business Development Manager | DE
62-069 Dąbrowa
Service Business Development Manager | PL
Reach out to us
FAQs
Review the following questions and answers to learn more about the functionalities, benefits, and implementation process of our solution. If you do not find the information you are looking for here, contact us — we will be happy to answer your additional questions.
No, any mobile device with NFC functionality is sufficient to scan NFC tags. The web system is accessible from any web browser.
Yes, fixtag offers a flexible API that allows easy integration with other systems, including ERP, CRM, and analytical tools such as Power BI.
The app is compatible with most devices running on Android and iOS systems. The current version of the operating system and enabled NFC functionality are required.
Data security is our priority. We use advanced encryption and authorization techniques to ensure data protection both in transmission and storage.
Yes, fixtag offers extensive configuration and personalization options, allowing the customization of functionalities to individual needs and processes.